FAQ
Our FAQ section is here to help you find quick, clear solutions to common questions about our services, features, pricing, and support.
Frequently Asked Questions
Most Common Questions
General
Are software updates included?
Yes, all SelfX kiosks receive regular OTA (Over-The-Air) software updates to ensure performance and security.
Are there any additional fees besides the plan cost?
No hidden fees — just clear, transparent pricing.
You only pay for your active subscription plan and any additional registers you've added. There are no setup fees, transaction fees, bandwidth charges, or unexpected recurring costs.
Can I add more users or registers later?
Yes, you can add extra users or registers anytime. Charges will adjust based on what you add.
Can I change my plan later?
Yes, you can switch plans anytime — whether you want to upgrade or downgrade. It’s completely flexible.
Features & Benefits
What are the main features of SelfX?
SelfX offers self-ordering kiosks, QR ordering, multi-language support, digital payments, and real-time analytics
How does SelfX improve service speed?
By reducing manual order-taking, SelfX speeds up order processing, reduces queues, and increases customer satisfaction.
Can SelfX reduce labor costs?
Yes, by automating the ordering and payment process, you can operate efficiently with fewer staff members.
Installation & Setup
How long does it take to install a SelfX kiosk?
Installation typically takes 2–3 days depending on the site and network setup.
What do I need to get started with SelfX?
A power source, stable internet connection, and your restaurant menu in digital format.
Support & Maintenance
Is support available 24/7?
Yes, SelfX offers 24/7 dedicated technical and customer support.
What happens if the kiosk stops working?
Our support team will guide you through troubleshooting or send an onsite technician if required.